Guest Services Associate

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Community Services

Reports To:

Guest Services Lead

Position Classification:

Volunteer

Length of Service:

1 year or more

POSTION SUMMARY

This position is open Now. Under the supervision of the Guest Services Lead, Services Associates assist in leading both housekeeping and laundry services, to ensure public spaces are properly and regularly cleaned and maintained, Village linens and other textiles are laundered, and the Village maintains a tidy and pleasing aesthetic for all Villagers to enjoy. This role is cross-trained in both housekeeping and laundry.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Housekeeping tasks: cleaning lodges, guest rooms, and program facilities.
Laundry tasks: washing, hanging and folding linens.
Supervision of short-term volunteers that assist in housekeeping, laundry, or both

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Strength to lift and carrying items through the day.
The ability to spend 6-hours a day working on your feet.
Excellent communication skills.
Attention to detail and excellent hygiene practices.
The ability to work independently and collaboratively.
Upholds a strong belief that proper maintenance of physical space is an important way of demonstrating care towards and welcome to its inhabitants.

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Long-Term Volunteer

- Enthusiasm for and ability to work in a remote wilderness setting.
- Willingness to participate in a mutual review after 6-months.
- Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
- Abides by Holden Village’s Community Health Protocols and Practice
- Extends genuine hospitality to all villagers.
- Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
- Help new staff and volunteers integrate into the community.
- Commits to staying up-do date on all required vaccinations, including COVID-19.

Seasonal Volunteer

Enthusiasm for and ability to work in a remote wilderness setting.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
Commits to staying up-do date on all required vaccinations, including COVID-19.

COMPENSATION & BENEFITS

As a Long-Term Volunteer, you are eligible for the following compensation and benefits

$550/month stipend
Food (three meals/day)
Housing & utilities
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
37 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!

As a Summer Seasonal Head, you are eligible for the following benefits:

$350/month stipend
Food (three meals/day)
Housing & utilities
Free parking at Fields Point
Boat tickets commensurate with length of commitment
Out days commensurate with length of commitment
Friends & family days commensurate with length of commitment
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!