Guest Services Associate

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Community Services

Reports To:

Guest Services Lead

Position Classification:

Volunteer

Length of Service:

1 year or more

POSTION SUMMARY

This position is open now. Under the guidance of the Housekeeping Services Lead, Services Associates play a crucial role in upholding the Village’s mission of hospitality and teamwork. This role is cross-trained in both housekeeping and laundry, allowing for flexibility and a comprehensive understanding of the Village’s operations. When the Guest Services Lead is off, the Services Associate takes charge, leading daily meetings and overseeing the team’s activities to ensure seamless operations.

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:
- Maintain Public Spaces: Lead the cleaning and upkeep of lounges, dining hall, and common areas, ensuring they are welcoming and well-maintained.
- Oversee Laundry: Manage the washing, drying, and folding of Village linens, ensuring cleanliness and availability.
- Daily Leadership: Run team meetings and oversee housekeeping and laundry operations when the Guest Services Lead is off.
- Guest Support: Address guest needs related to housekeeping and laundry, enhancing their overall experience.
- Manage Supplies: Monitor and restock cleaning and laundry supplies to maintain consistent service.
- Event Prep: Assist in preparing spaces for events, ensuring they are clean and organized.
- Promote Sustainability: Use eco-friendly products and practices to minimize waste and support Village sustainability goals.
- Ensure Safety: Follow health and safety protocols in all housekeeping and laundry tasks.
- Collaborate: Work closely with the team to ensure smooth daily operations and effective teamwork.
- Train and Develop: Participate in training and help onboard new team members to maintain high service standards.

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:
- Strength to lift and carry items through the day.
- The ability to spend 6 hours a day working on your feet.
- Excellent communication skills.
- Attention to detail and excellent hygiene practices.
- The ability to work independently and collaboratively.
- Upholds a strong belief that proper maintenance of physical space is an important way of demonstrating care towards and welcoming to its inhabitants.

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Long-Term Volunteer

- Enthusiasm for and ability to work in a remote wilderness setting.
- Willingness to participate in a mutual review after 6-months.
- Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
- Abides by Holden Village’s Community Health Protocols and Practice
- Extends genuine hospitality to all villagers.
- Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
- Help new staff and volunteers integrate into the community.
- Commits to staying up-do date on all required vaccinations, including COVID-19.

Seasonal Volunteer

Enthusiasm for and ability to work in a remote wilderness setting.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and Values and commits to the terms of the Community of Practice Agreement.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect, sustainability, and spirituality as articulated in the Strategic Plan.
Commits to staying up-do date on all required vaccinations, including COVID-19.

COMPENSATION & BENEFITS

As a Long-Term Volunteer, you are eligible for the following compensation and benefits

$550/month stipend
Food (three meals/day)
Housing & utilities
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
37 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!

As a Summer Seasonal Head, you are eligible for the following benefits:

$350/month stipend
Food (three meals/day)
Housing & utilities
Free parking at Fields Point
Boat tickets commensurate with length of commitment
Out days commensurate with length of commitment
Friends & family days commensurate with length of commitment
Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!