Human Resource and Volunteer Program Manager

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:
Reports To:
Executive Directors
Position Classification:
Length of Service:
2-3 years


Join our dynamic leadership team as the Human Resources and Volunteer Program Manager at Holden Village, where you’ll play a pivotal role in fostering a culture of community care. The ideal candidate will have demonstrated experience in managing an enriching volunteer program and fostering a collaborative culture between employees and volunteers. As the driving force behind our long-range people plans, you’ll collaborate with Village leaders, displaying flexibility and creativity in addressing evolving personnel situations and needs. With a skill set in human development and constructive resolution, you’ll intervene when necessary, coach supervisors, and construct compelling plans to nurture a positive environment. Supervising of the Administration Team involves appreciating extra effort, motivating diverse direct reports, and ensuring success in the effort to create a resilient Village staff. As a key player in achieving Holden’s mission, you’ll implement human resources solutions and advise Village leaders and volunteers, ensuring compliance with employment laws. Expertise in designing wages and benefits, maintaining partnerships, training and development, workforce planning, and talent management is desired.  






(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Specific responsibilities include but are not limited to the following:

  • Cultivate a culture of community care, promoting the well-being and mental health of all community members through coordination and promotion of supportive services and Village opportunities
  • Work with Village leaders to prepare long-range people plans and identify human resource needs within the context of a primary staff base of volunteers. Surround volunteers with support, training, mutual accountability, feedback, and growing the capacity of employees to mentor and supervise well.
  • Nurture a positive environment in the Village. 
    • Support and create development opportunities for staff in the Village
    • Practice a flexible and creative approach to evolving personnel situations and Village needs.
    • Coach supervisors in resolving staff related concerns and performance issues. Find common ground and achieve cooperation. 
    • Appropriately intervene in conflicts and conduct lawful investigations.
  • Supervise and work collaboratively with the Administration Team (Staffing Leads, Staffing Associate, Medic Team). Monitor workload, appreciate extra effort and call forth gifts, motivate many types of direct reports and Holden Staff
  • Identify, research, and implement human resources solutions to achieve Holden’s Mission, Vision, and Values 
  • Drive initiatives towards justice, equity, and diversity, racial and economic equity and inclusion in a remote wilderness setting, emphasizing the unique challenges and additional efforts required to ensure representation and accessibility.
  • Provide human resources advice and counsel to Village leaders and volunteers. Make good decisions based on analysis, wisdom, experience, and judgment.
  • Implement and administer Holden Village personnel policies and procedures to mitigate employment risk management. 
    • Develop an onboarding plan for staff to ensure that staff are appropriately trained and oriented for work and life in the Village
  • Ensure legal compliance with federal, state, and local laws by understanding existing and new legislation; informing leadership, and maintaining detailed records and staff files.
  • Collaborate with the Business Manager in designing and negotiating wages/stipends and benefits coverages.
  • Develop trusted vendor partnerships with Vigilant and Hub, International. 
  • Support and supervise the Staffing Leads, in their basic functions:
    • Promote vacant staff positions
    • Maintain updated job descriptions 
    • Process applications and conduct  comprehensive interview processes 
    • Create the agenda and facilitate staffing committee meetings
    • Help all staff to leave the Village well by developing a strong off-boarding process 
    • Support staff through benefit plans and answer basic policy questions
    • Keep detailed staff records and support payroll and benefits administration



(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Specific knowledge and skills include but are not limited to the following:

  • Ability to relate to persons of all ages, races, religious and spiritual traditions, gender identities, sexual orientations, ethnic, and religious backgrounds.
  • Suggested five years’ experience as an HR generalist with progressive experience.
  • Supervisory experience, especially working with volunteers
  • PHR or SPHR certified or equivalent experience.
  • Bachelor’s or equivalent experience, Master’s preferred.
  • Excellent people leadership skills.
  • Strong organizational problem-solving skills.
  • Ability to develop healthy relationships with all stakeholders.
  • Excellent active listening, written and oral communication and presentation skills.
  • Maturity and ability to handle confidential information professionally.



(particular knowledge/skills related to client and/or agency needs)

  • Enjoy working in a remote wilderness setting. 
  • Participate in a mutual review after 6-months and 1-year on staff.  
  • Extend genuine hospitality to all villagers. 
  • Pledge to work in ways that support and fulfill Holden Village’s Mission, Vision, and  Values and commit to the terms of the Community of Practice Agreement. 
  • Abide by Holden Village’s Community Health Protocols and Practices. 
  • Uphold and work to further Holden Village values of diversity, equality, respect,  sustainability, and spirituality as articulated in the Strategic Plan. 
  • Foster Diversity through deliberate invitation and welcome;
    • Deploy an ethic of Equity to confront and dismantle systemic oppression; Practice Inclusion by listening to, learning from, and being transformed by marginalized voices in order to become, together, the community for which God longs.
  • Act as a community leader by serving the village in roles such as First Response Team, Fire Brigade, Worship, and other program events and activities.


As an Employee, you are eligible for the following compensation and benefits:

  • $31,500/year salary 
  • Food (three meals/day)
  • Housing & utilities
  • Free parking at Fields Point 
  • Health insurance (medical, dental and vision)
  • Basic life insurance
  • Life Flight membership (emergency helicopter transportation based on medical need)
  • Simple IRA account
  • 42 “out” days per year
  • 14 one-way boat tickets per year
  • 21 friends & family days and 21 half-price friends & family days per year
  • Access to amazing hiking opportunities, community events, teaching sessions, art studios and other educational opportunities!


Holden Village is a community where your questions are valued and encouraged. Most programs led by visiting teaching faculty occur during the summer months. However, Holden also invites faculty to teach sessions for special events and retreats throughout the rest of the year.
Check out a list of the 2024 Summer Faculty.