Registrar Lead

This position description is intended to describe the general nature and level of work being
performed by people in this category. It is not intended to be an exhaustive list of all
responsibilities, duties and skills required of people in these positions.

Work Team:

Business

Reports To:

Business Manager

Position Classification:

Employee

Length of Service:

2-3 years

POSTION SUMMARY

The Registrar is responsible for all correspondence and interaction with guests seeking to stay
at Holden Village. Welcomes all arriving guests and staff. Arranges all reservations and special
needs for guests, assigns housing for both guests and staff (with the Housing Committee), and
coordinates arrivals and departures of all persons (approximately 6,000 per year).

MAJOR FUNCTIONS

(principal duties and responsibilities; such as categories supported, staff size, volume managed, etc)

Communications and Welcome
- Coordinate reservations, arrivals and departures of all Villagers.
- Correspond in a timely manner with all persons seeking to visit Holden Village.
- Greet those arriving on the bus, give arrival announcements and provide housing
  assignments to incoming Villagers.
- Monitor road traffic and radio communication.
- Schedule times for the registration window to be open and staffed in order to
  answer guests’ questions, receive payments, and respond to guest needs.
- As necessary, update registration materials, confirmation letters, and Web site
  content.
Registrations and Housing
- Process all guest registrations, track deposits & payments, assign appropriate
  housing for the number of guests in a party, and oversee capacity limits.
- Assign housing to all incoming short-term staff and teaching staff.
- Consult with the Housing Committee for long-term staff housing assignments.
- Handle group registrations and work closely with the education and program staff
  for special event and retreat registration.
Administrative Duties
- Balance cash receipts and online payments with the accounting lead on a
  scheduled basis.
- Track Village population numbers and guest volume statistics.
- Post, in timely fashion, arrival and departure information for use by the lead driver,
  kitchen and housekeepers.
- Revise and update the Turnover Files and keep accurate and current records and
  files.
- Keep orderly files, especially potential public relations and publicity materials.

KNOWLEDGE AND SKILLS REQUIREMENTS

(position specifications; such as knowledge/education, skills, problem solving/decision making, risk/bottom line results, management responsibility – people and functions)

Commitment to serve Holden’s mission of welcoming all into the wilderness.
Demonstrated leadership and supervisory skills
Ability to work with a wide variety of people, skills, ages, and abilities.
A collaborative working style, but also independent and self-motivated.
Organizational and computer skills.
Detail oriented with ability to balance big picture planning with implementation.
Ability to act decisively yet be flexible and willing to adapt to sudden changes with a
proactive problem-solving approach.
Excellent customer service presence.

COMMUNITY EXPECTATIONS

(particular knowledge/skills related to client and/or agency needs)

Enthusiasm for and ability to work in a remote wilderness setting.
Willingness to participate in a mutual review after 6-months and 1-year on staff.
Pledges to work in ways that support and fulfill Holden Village’s Mission, Vision, and
Values.
Abides by Holden Village’s Community Health Protocols and Practices.
Extends genuine hospitality to all villagers.
Upholds and works to further Holden Village values of diversity, equality, respect,
sustainability, and spirituality as articulated in the Strategic Plan.
Be a community leader and role model by serving the village in roles such as First
Response Team, Fire Brigade, Worship, and other program events and activities.
Help new staff and volunteers integrate into the community.
Commits to staying up-do date on all required vaccinations, including COVID-19.

COMPENSATION & BENEFITS

As an Employee, you are eligible for the following compensation and benefits:

$1650/month stipend
Food (three meals/day)
Housing, utilities, internet access
Free parking at Fields Point
Health insurance (medical, dental and vision)
Basic life insurance
Life Flight membership (emergency helicopter transportation based on medical need)
Simple IRA account
42 “out” days per year
14 one-way boat tickets per year
21 friends & family days and 21 half-price friends & family days per year
Completion bonus and health insurance grace period upon completion of term,
equivalent to the length of term.
Access to amazing hiking opportunities, community events, teaching sessions, art
studios and other educational opportunities!